Closing 2024, part 1 of 2

What we've learnt from people we've interviewed, and from building Scale

In partnership with

Hey everyone!

As we approach the end of the year, we wanted to use these last 2 editions to recap what we know now that we didn’t in July when we started Scale. We hope you find this useful if you are / thinking of building something, or you just find it interesting nonetheless 🙂 

Before we start, here’s where to go if you’re looking for our products (like Momentum) or if you’d be interested in sponsoring Scale.

🔍 Lived experiences FTW

It’s clear that the strongest founders in the world weren't just chasing waves – they were solving problems they'd personally experienced or witnessed up close. As a result they had a far deeper understanding of the problem, the market, what solutions will / won’t work, i.e. they had extremely strong founder-market fit.

We needed to solve a problem that both Gil and I understood insight out. Given he worked at an HR-SaaS, that’s where we initially got started.

Shensi Ding on how she got started on Merge

My family’s insistence on getting our first dog, Rio (also our mascot!) served as the inspiration for Scooch. Being a first-time pet owner is confusing and daunting…!

Baris Ozaydinli on founding Scooch 

As a VC-turned-newsletter writer I saw how broken digital media creator monetization was. There was a need for a marketplace for sellers and buyers to interact.

Jennifer Phan on how she realized that the market needed Passionfroot

🎯 Don’t be afraid to pivot

The path to product-market fit rarely follows a straight line. The most successful founders were willing to accept that the product they had built didn’t work, and it was time to pivot.

Our DNA was search technology. We knew that we could be pioneers in search but we needed a new purpose after the dot-com crash (Antidot)

Fabrice Lacroix on pivoting Antidot from web indexing to technical documentation

I remember joining our first board meeting and saying we've got 3 new customers and earned $50 in monthly revenue from each - we needed to change the product… (TourRadar)

Travis Pittman on TourRadar's early days as an unsustainable social platform before evolving into a booking platform

🧩 Hire for potential over experience 

In new markets, direct experience is often impossible to find. The best founders looked for people who could grow with the company rather than those who'd "done it before." While this seems obvious - it’s often difficult to actually put to practice when testing candidates in interviews. We saw several different approaches:

People who really, really care about their work can dive into the details at a really deep level, articulate what went well and didn't go well, and have done their retrospective on what they would have done differently. There’s no other way to test for ‘passion for work’ rather than truly retrospective questions. (Cortex)

Anish Dhar on Cortex's hiring philosophy

Up until probably three years ago, we had a rule, which is we're not going to hire from the same industry. And the reason for that is that we wanted people that could truly think differently (Lucid Green)

Larry Levy on building Lucid Green's early team

🌱 Be clear on your culture from day-1 and protect it fiercely 

Culture isn't just about values on a wall – it's about creating clear expectations and frameworks for decision-making. Almost every founder that we featured was clear on one thing - there’s no working around a culture-employee mismatch.

This is who we are, take it or leave it (Pula)

Thomas Njeru on Pula's approach to culture

If you don't fit the Lucid Green mould - it's not going to work (Lucid Green)

Larry Levy on maintaining cultural alignment during growth

💰 Your investors should bring a lot more than capital 

The best founders saw investors as extensions of their team, each bringing specific expertise or capabilities. Be careful if the only value your investors can bring to the table is capital.

Our strategy for our cap table is to bring investors on board that help us in the future, not now. We believe that you need investors that can help with the unexpected and not just day-to-day problems (enspired)

Jürgen Mayerhofer on enspired's investor strategy

The truth is your investors are there with you, they've got a vested interest. Select them carefully for their mindset and what area of expertise they can complement your team with outside of what you are already doing well (Fotokite)

Chris McCall on selecting investors for Fotokite

🤝 VC is not the only game in town 

The traditional VC path isn't right for everyone. Many successful founders combined different funding approaches from bootstrapping to venture debt to optimize for their specific needs. Don’t chase the typical VC path if it doesn’t really fit your needs.

I earned nothing for the first year, that was part of the deal. Some early employees earned the bare minimum which was financed by public grants (enspired)

Jürgen Mayerhofer on bootstrapping enspired

Venture debt is for growth, not survival. We're looking for companies that can raise equity but are choosing debt for strategic reasons (Claret Capital)

Brian Geraghty on when to use venture debt

🎯Loves your product + no purchasing power = $0 revenue

Go-to-market is tricky, especially when selling into bigger organisations. There’s dozens of potential “entry points” for your salespeople but it’s very difficult to identify which ones works best. Not only that, once you’re in, you might not be making your pitch to the person who finally decides whether to purchase your product or not. Here’s how founders tackle this:

Finding that SREs were the right point of entry taught us a crucial lesson about enterprise sales: while technical champions validate the solution, executives buy based on pain (Cortex)

Anish Dhar on turning champions into sales

Distribution partnerships are everything, especially for B2B businesses if you want to reach scale at velocity (Summer)

Will Sealy on Summer's partnership strategy

Building a newsletter is hard

One of our biggest (and most personal) learnings of the year is that building a newsletter is difficult. There are now 2,500 of you reading our founder stories every week, and honestly, that blows our minds.

When we started Scale, we had a simple goal: share the real, unvarnished stories of founders building incredible companies. We're particularly grateful to all the founders and investors who've trusted us with their stories - the victories, the struggles, and everything in between.

Once again - we can’t thank you enough. Enjoy the holidays, and as always let us know what you think of this edition below:

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P.S. If you found this valuable, please share it with fellow founders and operators. Have stories or insights to share? Reach out at [email protected]

🔈️ We’re launching Momentum!

Momentum is a collection of unreleased stories from our interviews with the best founders in the world. The founders featured in Momentum have raised billions from Sequoia, NEA, Accel, amongst others.

If you’re an operator or founder that’s looking to level up, or you just enjoy reading about this stuff, this product is perfect for you.

Momentum currently has 3 editions, check them out and let us know what you think!

💻️ Links of the week:

Elon Musk’s xAI raises $6bn, a deal backed by Sequoia, Morgan Stanley, QIA, A16Z, Blackrock and just about every big logo in the world

AI is not just a “Palo Alto” thing, AI start-ups in Europe speak for 25% of the funding in the region (c. $14bn)

A16Z veteran and venture legend, Sriram Krishnan, given new role in Trump’s government

Thanks to our sponsors!

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